Vaping FAQ's


Is vaping safer than smoking? 

Public Health England recently released a study that found vaping 95% safer than smoking. However we still can not be 100%, Scientific studies are still on going and the outlook certainly seems good. 


Will vaping save me money?

 We calculate you can save up to £2600 a year by switching to vaping. 


Is Passive smoking still a problem with vaping?

 There is no passive 'smoking' as what you are inhaling and exhaling is vapour. The most recent studies have shown that the risk of passive vaping is very low. 


Is there an age restriction? 

 We are unable to sell any electronic cigarettes or vaping products to anyone under the age of 18 years old. 




What is an electronic cigarette?

An E-cig is an electrical device that vaporises E-Liquid enabling you to inhale the vapour which can contain nicotine meaning your body will not have the craving found when stopping smoking. Made from three component parts; a rechargeable battery, a tank and an atomizer. 


Why are there so many different E-Cigs Available?

The great thing about electronic cigarettes is the choice. Having such a wide range of E-Cigs means you can mix and match styles to suit your lifestyle and needs and try new things until you find the ideal vaping set up for you. 


I'm new to vaping, what E-Cigarette should I buy?

This depends on a number of factors and personal preferences. If you would like help choosing the right E-Cigarette for you we are available to visit instore in Burgess Hill. We also offer a Facetime service by appointment only. 


What is variable voltage?

Variable voltage gives another level to your vaping experience by allowing you to control the amount of voltage being provided to your atomizer head. 


What is temperature control?

Using specifically designed coils you are able to set a target temperature on your TC E-Cig in Fahrenheit or Celsius. Your atomizer coil is rapidly heated to your selected temperature, and by continuously monitoring the change in coil resistance which is caused by temperature change, the power applied to the coil is varied to keep your temperature constant. Previously the lack of temperature control meant that coils could surpass their preferred heat limit and fire much hotter than is ideal, with VT vaping the risk of this is drastically reduced. 


What is pass through charging?

The ability to continue vaping your E-Cig whilst on charge


What is a box mod?

An E-Cig with a box shape. 


What is sub ohm vaping?

An E-Cig with the ability to power atomizers below 1.0ohm resistance. 


What is a mechanical mod?

A mechanical mod is an E-Cig in its most basic form. A battery tube, which you place a battery into. You press a switch which completes a circuit and provides power to your atomizer. Easy to set up, tricky to get right and not for beginners. You need to know your battery safety and ohms law so read up first. We do stock a range of equipment in our mechanical mod section. 




What is an atomizer head?

An atomizer head contains the heating coil that takes power from the battery and vapourises your E-Liquid. 


How long will my atomizer head last?

This depends on the type of atomizer head, the settlings you are using and how often you vape. Atomizers are classed as a consumable item and as such come with a dead on arrival warranty. They will not last forever and normally within a week or two will need to be replaced. This time is drastically reduced if they are being vaped at high powers or temperatures. 


There are a lot of different atomizer heads, why? 

To give people choice, some people want a higher resistance, others want nickel wire to use with a temperature control E-Cigs. So much choice means versatility for vapers. 


How do I know when to change my atomizer head?

Less vapour production, constant flooding and gurgling and a slightly burnt taste are all signs that you need to change your atomizer head. 


What is a sub-ohm atomizer head?

An atomizer head with a coil resistance that is below 1.0ohm. Generally, sub ohm atomizer heads means more vapour and flavour production. 




What tank should I choose?

This depends on your personal preference. Do you want a larger tank or a smaller tank? Do you want to build your own coils, or just pop in a new atomizer head when needed? If you are struggling to pick a tank please pop into the store in Burgess hill and we will be happy to help. 


Why are there so many different tanks available? 

Once again, choice. Different sizes, styles atomizer head compatibilities and even colours.


Will my tank work on every E-Cig? 

Most E-Cig tanks are cross-compatible. They come fitted with a 510 connection, which is an industry standard. If there is anything different it will be stated in the listing text of the specific tank. 


I've broken my tank, what should I do?

The warranty does not cover accidental damage, it only covers manufacturers faults. We have replacement tanks available to order online or buy instore. 





What is a built in battery?

A built in E-Cigarette battery means that it is not removable from the device. The E-Cig has the battery sealed inside it, great for easy charging and maintenance. 


What is a removable battery? 

A battery that can be removed from your E-Cig, meaning you can always have a spare charged with you. 


How long will my battery last?

This depends on how much you vape, the settings used and the capacity of the battery. 


Will I ever need to replace my battery?

Yes, no rechargeable battery will last forever. It has a charge cycle and once its gone past that it can take longer to charge and won't hold that charge for as long. This is normally 300 charges, but this is only a general rule. 


What battery should I choose?

This depends on what you want from your battery, we stock many different batteries, if you need any help please email





Why is there a skull and crossbones on my bottle of E-Liquid?

Nicotine, in its rawest form, is classed a poison. In all the Liquids we stock it is so diluted it poses no risk. 


What strength E-Liquid should I use?

This is a difficult one to answer as each vaper is different. A general rule of thumb is if you are a new starter smoking 20 a day you should start around 1.8% (18mg/ml). If you start into sub-ohm vaping or variable voltage or wattage you might want to start lowering your nicotine strength. The best bet is to try a variety and see which best suits you. 

What  flavour E-Liquid should I use? 

Once again, this is a personal preference. Some people will always stick to a tobacco flavour so they have the complete sensation of smoking, others move away from tobacco flavour straight away. They go for some of the more exotic fruit or mint flavours. We stock an amazing range of Liquids in our E-Liquid section. 

How long will my E-Liquid last?

This depends on how much you vape and what settings you are using. Generally a 10ml bottle of E-Liquid will last a standard vaper 3 to 5 days. 


What's the difference between mg & %?

These are essentially different ways to express the same thing. 




Why won't my battery charge?

Check your charger isn't damaged. Ensure you are using a designated E-Cig plug adaptor or correct USB cable. Check to see if there is any eternal damage to the battery and make sure the charging points are clean and free of E-Liquid.


My Tank is leaking, why?

This is normally caused by drawing on the tank too hard. By doing this you will draw too much E-Liquid into the atomizer that cannot be vaporised quickly enough, so it will just leave from the tank. Take a slow steady draw between 3 and 5 seconds long to prevent this. Leaking tanks can also be a symptom of the atomizer reaching the end of its natural life, ensure this is replaced and primed then try again. 


Why am I not getting any vapour?

Check that your settings are optimum for the atomizer head installed, ensure your atomizer head hasn't reached the end of its natural life, if it has , replace it. Make sure your battery is fully charged and take a slow steady draw. Still not getting any vapour? Please visit us in store and we will be happy to help.


I have a burning taste, what should I do?

This is either because you have the settings on your E-Cig too high for the atomizer head installed, or your atomizer head needs replacing. Change your atomizer head for a new one, turn your settings down and after priming the atomizer properly try again.


My atomizer is gurgling, why?

This is your atomizer flooding. Don't draw too hard, change your atomizer if it has been in for a considerable length of time and don't overfill your tank.


I am getting E-Liquid in my mouth, what can I do?

A lot of the time this is not actually E-Liquid but condensation. This can build up inside the mouthpiece, just give inside a wipe with some paper towel. If your atomizer is spitting and you are actually getting E-Liquid up through the mouthpiece , try turning your settings down to power less heat through the atomizer head.


My atomizer is getting really hot, is this normal?

Your atomizer is receiving power from a battery, it is working hard to vaporise your E-Liquid. It will get warm and what some would class as hot, especially if you are vaping it continuously. If you notice the atomizer getting warm just put it to one side to cool for a moment before vaping again. 


My charger has stopped working, do I need to replace it?

Ensure the contact on your charger are clean, make sure there is no E-Liquid on any parts of the charger. Still having problems? Please visit us in store and we will be happy to help.


My Battery is getting hot, why?

Your battery will get warm when charging and with constant use. It should never be too hot to touch. If this happens place it to one side to cool down and contact us. 


I am confused by the settings on my E-Cig, which are best to use?

This depends on what you prefer and also what atomizer head is installed. Ensure you have read your user manual for the device and if you are still struggling visit us instore and we will be happy to help.